Privacy Policy

Tasuku Inc. · Effective August 18, 2026 · Version 1.0

Tasuku answers business phones. That means we handle recordings and transcripts of real conversations, which is about as personal as business data gets. This page explains exactly what we collect, who else touches it, where it goes, how long we keep it, and how to make us delete it.

1. Who we are, and which of you this applies to

Tasuku Inc. is a Canadian company based in Ottawa, Ontario. We sell a bilingual AI receptionist to Canadian small businesses. This policy is written under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Which part applies to you depends on how you came to be here:

If you are visiting tasuku.ca

You might chat with Aiko in the corner of the screen, or ask us to call you for a demo. We decide what happens to that information, and this whole policy applies to us directly.

If you are a Tasuku customer

You are a business paying us to answer your phone. We hold your account details, and we hold your callers' information on your behalf. For your callers' data you remain accountable under privacy law and we act on your instructions — you choose the retention period, you decide who gets the summaries, and you can tell us to delete any of it.

If you called a business and reached its AI receptionist

Every business names its own assistant, so you may have spoken to one called anything at all. Either way the software was ours and the information belongs to the business you called. Section 10 tells you what to do. Short version: we will help you either way, and you do not have to work out who is responsible before we do.

2. What we collect, and why

What	Why we have it
Your phone number, and the number you dialled	To route the call, know which business it was for, and let them ring you back.
Audio of the call, and a written transcript	So the business knows what was actually said rather than a guess, and so a mistake can be checked rather than argued about.
A summary, your name, and what you called about, if you said them	To send the business a useful message instead of "someone called".
When the call started and ended, and how long it ran	Billing, and knowing whether the service is working.
Messages you exchange with Aiko on our website	To answer your question, and to pass an enquiry to a human if you want one.
The number you type into the demo form, plus your IP address for a short period	To send you a confirmation code, to call you back, and to stop the form being used to make our system dial strangers.
SMS we send and receive	Confirmation codes, and service notices.
Customer account and billing details	To run your account, invoice you, and keep the records Canadian tax law requires us to keep.

We collect what the service needs and stop there. We do not build advertising profiles, we do not run third-party trackers on this website, and we have no interest in following you around the internet.

3. Recording, transcription, and telling people about it

Calls answered by Tasuku are recorded and transcribed. Before the conversation starts, the assistant says she is an AI and that the call may be recorded and transcribed. It says so in English or French, whichever the caller is speaking.

We think this matters more than the law strictly requires. Ontario law would let a participant record a call without announcing it. We announce it anyway, on every call, because a person who does not know they are talking to a machine cannot meaningfully consent to what happens to the recording — and because being told is simply how we would want to be treated.

If a caller does not want to be recorded, they can say so and ask for a human, or hang up and contact the business another way. We log that the disclosure was made on every call, so it can be proved later rather than assumed.

4. Consent, and taking it back

We rely on your consent to collect and use your information, and we ask for it in the way that fits the situation: the spoken disclosure at the start of a call, and a clear statement on the demo form that asking us to call you means agreeing to be called and texted at that number.

You can withdraw consent at any time by emailing info@tasuku.ca. Some consequences follow — we cannot answer your calls if you will not let us handle the call — and we will tell you plainly what those are before acting.

For text messages, replying STOP to any message from us stops further messages to that number. Replying HELP, or emailing us, gets you a person. Standard message and data rates from your carrier may apply.

5. Who else processes your information

Running a phone service means other companies are involved. Here is every one of them, what they see, and where they are.

Company	What it does for us	Where
Akamai / Linode	Runs our servers. Your call records, transcripts and account data are stored here.	Toronto, Canada
Telnyx	Carries the phone calls and text messages, and records call audio.	United States
Deepgram	Converts call audio into text.	United States
OpenAI	The language model behind the phone assistant.	United States
Anthropic	The language model behind the chat assistant on this website.	United States
Microsoft	Delivers the email summaries and notifications we send you.	Canada / United States
Cloudflare	Serves this website and protects it from attack.	Global, including the United States
Stripe	Processes subscription payments. Stripe handles card numbers directly — we never see or store them.	United States / Ireland

Each of these is bound to use your information only to provide their service to us. If we add or change one, this table changes with it.

6. Where your information goes

Your data is stored in Canada, on servers in Toronto. Some processing happens in the United States: speech recognition, the AI models, and parts of message delivery. That is a real thing to know rather than a footnote, so we are saying it plainly.

While information is in another country it is subject to that country's laws, and courts and government agencies there may be able to compel access to it. No Canadian company using modern speech or AI services can honestly promise otherwise. We have chosen Canadian hosting for storage precisely to keep that exposure as small as we can, and we will move processing to Canada as those services become available here.

7. How long we keep things

What	How long
Call records, transcripts and recordings	12 months by default. Each customer sets their own period, between 30 days and 2 years.
Website chat conversations	90 days
Demo callback requests	12 months
The IP address behind a demo request	2 hours — long enough to stop abuse, no longer
Text messages we sent	12 months
Customer account, invoices and tax records	7 years, because the Canada Revenue Agency requires it

When a period ends the record is deleted. If you cancel, we delete your call data on the schedule above and keep only what tax law forces us to keep. You can ask us to delete something sooner and we will, unless the law says we must hold it.

Customers: these periods govern our copy. Every call emails you its summary, and the transcript if you asked for one, so your own records are yours to keep for as long as you choose. Ask us at any time and we will email you everything we still hold for your account as a spreadsheet — to the address on your account, not to one given in the request.

8. How we protect it

Everything in transit is encrypted. Our servers are firewalled to the two ports a website needs, with administrative access reachable only over a private encrypted network and only with cryptographic keys — there is no password to guess. Credentials live in an encrypted vault, never in a document or an inbox. Access to customer data is limited to the people who run the company, every access through our internal tools is logged with who and when, and backups are encrypted and tested by restoring them rather than by assuming they work.

No system is perfectly secure, and anyone who tells you otherwise is selling something. If a breach occurs that creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as PIPEDA requires, and we will tell you what actually happened rather than the smallest true thing.

9. Your rights, and how to use them

You can ask us to:

• Tell you what we hold about you, where it came from, and who we have shared it with.
• Give you a copy, including transcripts and recordings of calls you took part in.
• Correct anything wrong. Speech recognition mishears names. Tell us and we will fix it.
• Delete it, unless we are legally required to keep it.
• Withdraw your consent to future collection.

Email info@tasuku.ca. We answer within 30 days and we do not charge for it. We will ask you to confirm your identity first — handing a stranger someone's call recordings because they asked nicely would be its own privacy breach.

If we get it wrong, tell us and we will take it seriously. If you are still not satisfied, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376. You do not need our permission to do that.

10. If you called a business that uses Tasuku

The recording and transcript of your call belong to the business you called. They decide how long it is kept and who sees it, so a request to delete it is properly theirs to grant.

You do not have to work out who to ask. Email info@tasuku.ca with the number you called and roughly when, and we will identify the record and pass your request to that business, asking them to contact you directly. We will confirm to you that we have done so. If they instruct us to delete it, we delete it everywhere, including our backups on their next cycle.

We will not tell you which of our customers a number belongs to. Not every business announces which suppliers it uses, and that is theirs to disclose rather than ours. It does not slow your request down: we pass it on either way, and you can always ask the business directly yourself.

11. Children, changes, and contacting us

Children

Tasuku is a service for businesses and is not directed at children. We do not knowingly collect information from anyone under 13. If a child does reach one of our customers' phone lines, that recording is treated like any other and can be deleted on request.

Changes to this policy

If we change it we will update the date at the top and, for anything that materially affects how we handle your information, tell customers by email before it takes effect. We will not make a quiet change and rely on you not reading it.

Contact

A French version of this policy is being prepared. Until it is published, you are welcome to write to us in French at info@tasuku.ca and we will answer in French.